Sports Therapy Terms and Conditions

Beyond the Finish Sports Therapy

Terms and Conditions

Last Updated: June 2026

1. Definitions

"Clinic", "we", "us", and "our" refer to Beyond the Finish Sports Therapy.

"Client", "you", and "your" refer to the individual receiving treatment, consultation, assessment, rehabilitation, coaching, or related services.

"Services" refers to all sports therapy services, including sports therapy treatments, sports massage treatments, rehabilitation programmes, exercise prescription, injury assessments, running coaching, and associated services provided by Beyond the Finish Sports Therapy.

2. Booking Appointments

Appointments may be booked online, by telephone, email, social media, or other approved booking methods. All booking appointments are subject to availability. We reserve the right to refuse or cancel appointments where appropriate and in accordance with professional standards and applicable legislation.

3. Payments

Payment is due at the time of treatment unless otherwise agreed in writing. Accepted payment methods may include:

- Cash

- Debit card

- Credit card

- Bank transfer

- Online payment methods

Any unpaid balances may result in future appointments being withheld until payment has been received.

3A. Treatment Packages and Prepaid Sessions

Where clients purchase a treatment package, block booking, course of treatments, or prepaid sessions: All package payments are non-refundable once purchased. Packages and prepaid sessions cannot be exchanged for cash. Packages are non-transferable unless otherwise agreed in writing by Beyond the Finish Sports Therapy. All sessions included within a package must be used within 12 months of the purchase date. Any unused sessions remaining after 12 months will automatically expire and cannot be redeemed, refunded, credited, or transferred. In exceptional circumstances, such as serious illness or other significant events, Beyond the Finish Sports Therapy may, at its sole discretion, extend the validity period. Cancellation policies and rescheduling policies continue to apply to appointments booked using package sessions.

Package Policy Statement

All treatment packages and prepaid session bundles are non-refundable and must be used within 12 months of the purchase date. Any unused sessions remaining after this period will expire automatically and are not eligible for refund, credit, transfer, or extension unless required by law or agreed in writing by Beyond the Finish Sports Therapy.

4. Cancellation and Missed Appointment Policy

We understand that plans can change. To avoid charges, appointments must be cancelled or rescheduled in accordance with our cancellation policy, providing a minimum of 24 hours' notice. The following charges may apply:

Notice Given

- More than 24 hours: No charge

- Less than 24 hours: Up to 50% of appointment fee

- Failure to attend (No Show): 100% of appointment fee

Repeated late cancellations or non-attendance may result in future bookings requiring payment in advance.

5. Late Arrival Policy

Clients arriving late may receive a shortened appointment to avoid delaying other clients. The full appointment fee remains payable regardless of the reduced treatment time. If arrival is excessively late, the appointment may be treated as a missed appointment.

6. Health Information and Client Responsibilities

Clients must provide accurate and complete information regarding:

- Medical history

- Current injuries

- Medications

- Health conditions

- Pregnancy

- Recent surgeries

- Relevant healthcare advice

Clients are responsible for informing us of any changes to their health status before each appointment. Failure to disclose relevant information may affect treatment suitability and outcomes.

7. Consent to Treatment

By attending an appointment, you acknowledge that:

- The proposed treatment has been explained to you.

- You have had the opportunity to ask questions.

- You consent to treatment voluntarily.

Consent may be withdrawn at any time. We reserve the right to refuse treatment where it is deemed unsafe, inappropriate, or contraindicated.

8. Sports Therapy and Sports Massage Outcomes

Whilst we aim to help clients achieve their goals, no guarantee can be given regarding:

- Recovery times

- Injury resolution

- Performance improvements

- Return-to-sport dates

- Pain reduction outcomes

Results vary between individuals and may depend upon factors including compliance with rehabilitation programmes and medical advice.

9. Exercise Rehabilitation Programmes

Where rehabilitation exercises are prescribed: Clients are responsible for performing exercises safely. Exercises should be completed only within advised limits. Any worsening symptoms should be reported promptly. Rehabilitation advice does not replace medical advice from a GP, consultant, physiotherapist, or other healthcare professional.

10. Running Coaching Services

Where running coaching services are provided: Clients acknowledge that endurance training involves inherent risks of injury and illness. Training plans are provided using information supplied by the client. It is the client's responsibility to disclose injuries, illness, and training concerns. Coaching plans are guidance tools and do not guarantee race performance, qualification standards, or injury prevention.

11. Minors

Clients under the age of 18 must:

- Have consent from a parent or legal guardian.

- Be accompanied by a parent, guardian, or approved adult where appropriate.

We reserve the right to request written parental consent.

12. Medical Emergencies

Beyond the Finish Sports Therapy is not an emergency medical service. If a client experiences:

- Chest pain

- Severe breathing difficulties

- Suspected fracture

- Significant neurological symptoms

- Medical emergency

They should seek immediate medical assistance by contacting NHS 111, attending A&E, or calling 999 as appropriate.

13. Personal Property

Clients are responsible for their personal belongings during appointments. We accept no responsibility for loss, theft, or damage to personal possessions unless required by law.

14. Gift Vouchers

Where issued: Gift vouchers are non-refundable. Vouchers cannot be exchanged for cash. Expiry dates will be stated on the voucher. Lost vouchers may not be replaced.

15. Data Protection and Privacy

We process personal information in accordance with:

- UK General Data Protection Regulation (UK GDPR)

- Data Protection Act 2018

Personal information is collected only where necessary to provide services safely and professionally. Full details are available within our Privacy Policy.

16. Professional Standards

Services are provided in accordance with relevant professional standards, professional indemnity requirements, and applicable UK legislation. Where necessary, treatment may be refused or discontinued if:

- Client safety is at risk.

- Treatment becomes clinically inappropriate.

- Inappropriate, abusive, threatening, or aggressive behaviour occurs.

17. Limitation of Liability

Nothing within these Terms and Conditions limits liability for:

- Death or personal injury caused by negligence.

- Fraud or fraudulent misrepresentation.

- Any liability that cannot be excluded under UK law.

Subject to the above, Beyond the Finish Sports Therapy shall not be liable for indirect or consequential loss arising from the use of our services.

18. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The most current version will be available on our website or upon request.

19. Contact Information

Beyond the Finish Sports Therapy

Email: Beyondthefinishtherapy@outlook.com

Telephone: 07301580497

Website: beyondthefinishsportstherapy.co.uk

Client Acknowledgement

By booking appointments and attending an appointment with Beyond the Finish Sports Therapy, you confirm that you have read, understood, and agree to these Terms and Conditions.